BloomX
Not just another 24/7 WordPress & Shopify website maintenance service for eCommerce business owners. We also take care of all of the integrations and api’s between your website and your online platforms so you don’t have to.
Every click counts
We’re your omni-channel technical partners
Omni-channel support
We are not just another WordPress or Shopify maintenance service. We take care of all your complex technical requirements that makes up your overall online presence. This means you can focus on your business and be assured that your technical requirements and platforms are being looked after 24/7.
No more micromanaging
Explain the issue to us once and we will be on it! Eliminate the need to micromanage and taking anything developers say or do as your final solution. We are highly experienced in this industry and have been working with eCommerce businesses owners and developers for years.
Conversion Rate Optimisation
We are experts when it comes to Conversion Rate Optimisation (CRO) and always have best practice CRO in mind to keep your site lean, fast and easy to convert any online visitors to repeat purchasing customers by optimising the Customer Journey and Experience on your platform.
D.A.T.A.
We know data, from D to A. We take care of all integrations and make sure all your data points are healthy, well maintained, and make sure that all of your services and platforms are inter-connected to each other and their flow of accurate data is steady. So you can make better business decisions.
Introducing
BloomX – Your Technical Support Team
As experienced project managers and developers, we offer a technical partnership service to companies who don’t have an in-house developer or resources to pay for an expensive hourly rate services, and who don’t want to manage technical projects with developers. Before you hire a CTO or developer on a 6-figure salary, talk to us!
You don’t need to worry about explaining your website issues to multiple people, giving out passwords or going round in circles wasting valuable time, neither do you need to go through the pain of hiring cheap, inexperienced developers who fix issues only later for you to find out that they have left a pile of malpractice codes and unnecessary plugins/apps on your platforms for small changes.
Explain the issue to us once and we will be on it! Eliminate the need to micromanage and taking anything developers say or do as your final solution. We are highly experienced in this industry and have been working with eCommerce businesses owners and developers for years.
As your partners, we represent you and will only do what’s best for your business, your online store and all of the online aspects that comes with it.
BloomX sets up, manages and maintains the integrations and api connections of platforms owned by our customers, including but not limited to:
- Google Analytics
- Google Tag Manager
- Google Merchant Center
- Google Search Console
- Email systems – eg. Active Campaign, Mailchimp
- Facebook Pixels
- Facebook Catalogs
- Instagram Catalogs
- Google Adwords Pixels
- Google Shopping Catalogs
- 3rd party apps & plugins – reviews, live chat, pop ups
Evaluation & Audit
Before we work with new partners, we require a thorough Evaluation & Audit of your platforms and services to ensure a smooth onboarding.
Using this valuable information, we will see where the gaps are in your online platforms, so we can get to work and fix the most important revenue generating tasks to begin with.
Included in this audit is:
- Thorough check of Google Analytics, Google Search Console to ensure data and conversion tracking is correct.
- Check Google tag manager is set up correctly – Data layer and container review
- Check catalogs are set up correctly for Facebook, Google Merchant Center, Instagram Shop
- Check pixels and conversion tags are tracking from Facebook and Google Ads
- Check email platforms are integrated correctly
- Install Hotjar (Free plan) to record sessions
- Check for broken links, 404 page reviews
- Audit current plugins & apps installed
- Check page speed
- Basic onsite SEO audit
- Basic CRO recommendations
- Site security and health checking
- Hosting and Server tests and check up
- PHP and MySQL version checks
- Database health checkups.
- Look into past traffic, server load and memory usages
- Review FTP/SFTP and server backend
- CMS Backend review
- Forms Reviews
- CMS Email configurations review
- Payment systems health check and review
- Product setup checks
- Theme, child -theme check
- Version compatibility and issues review
Business WordPress or Shopify Monthly Plan
Our Business plan is best suited to companies who are scaling their online sales, with a team of professionals. Our unlimited on-call team provides the right amount of support to your business, without having to hire a full time developer.
- Unlimited on-call support hours per month
- 12 month contract
Platforms covered:
- WordPress or Shopify site site
- Google platforms – GA, GTM, GSC, GMC
- Email platform (maintenance only)
- Facebook & Google Ads tracking
- Facebook and Instagram troubleshooting
- Additional digital platforms and plugins/apps as needed
**Special projects quoted at discounted rate for landing pages, re-themes, custom development of plugins etc.
Services covered in the Pre Paid Business Plan:
- Updates for WordPress or Shopify, plugins, apps and themes (if applicable)
- Troubleshooting integration issues
- Integration and API maintenance with platforms
- Fixing any bugs related to website
- Updating or adding site content
- When the site is offline and immediate technical support is required
- Backup monitoring
- Security monitoring
- Prevention and/or removal of malware and other security threats
- Uptime monitoring
- Database cleanup
- Database tracking for unwarranted changes
- Hosting and domain management services
- Blog uploading
- Basic onsite SEO
- Technical consulting
- Training
- Any other task related with the website within the scope of web design and development within the expertise of BloomX, tasks limited to within 2 hour duration.
Optional Add-on
eDM Platform – email campaign management and uploading and scheduling of new emails, checking integration flows and technical aspects. Content and creative to be supplied.
Professional WordPress or Shopify Plan
The Professional plan is best suited to companies who are working with a small team to build the business. Our services cover all the technical tasks to ensure you and your team don’t get distracted, and can get on with increasing sales.
- 20 hours on-call support hours per month.
- 12 month contract
- All support requests will be logged and time quoted before work commences
- Approved support hours billed monthly in advance
- Monthly reporting of support issued logged and used in previous month.
- Hours do not carry over to the next calendar month
Platforms covered:
- WordPress or Shopify site
- Google platforms – GA
- Payment Gateways
- Data and Tracking Platforms
Special projects quoted per hour – landing pages, re-themes, custom development of plugins etc.
Services covered in the Professional Plan
- Updates for WordPress or Shopify, plugins, apps and themes (if applicable)
- Troubleshooting integration issues
- Integration and API maintenance with platforms
- Fixing any bugs related to website
- Updating or adding site content
- When the site is offline and immediate technical support is required
- Backup monitoring
- Security monitoring
- Prevention and/or removal of malware and other security threats
- Uptime monitoring
- Technical consulting
- Training
- Any other task related with the website within the scope of web design and development within the expertise of BloomX, tasks limited to within 1 hr duration.
Optional Add-ons:
10 hour blocks – Flexibility of add-on time as another 10 hours block for a heavily discounted price* (Needs to be pre-selected, normal rates apply if not pre-selected)
eDM Platform – email campaign management and uploading and scheduling of new emails, checking integration flows and technical aspects. Content and creative to be supplied.
Starter WordPress or Shopify Plan
The Starter Plan is best suited to small companies with one or two people working in the business. Our services cover the basic technical tasks to ensure you don’t get distracted, and can get on with increasing sales and growing your business.
- 10 hours on-call support hours per month.
- 12 month contract
- All support requests will be logged and time quoted before work commences
- Approved support hours billed monthly in advance
- Monthly reporting of support issued logged and used in previous month.
- Hours do not carry over to the next calendar month
Platforms covered:
- WordPress or Shopify site
- Google platforms – GA
Special projects quoted per hour – landing pages, re-themes, custom development of plugins etc.
Services covered in the Starter Plan
- Updates for WordPress or Shopify, plugins, apps and themes (if applicable)
- Troubleshooting integration issues
- Integration and API maintenance with platforms
- Fixing any bugs related to website
- Updating or adding site content
- When the site is offline and immediate technical support is required
- Backup monitoring
- Security monitoring
- Prevention and/or removal of malware and other security threats
- Uptime monitoring
- Technical consulting
- Training
- Any other task related with the website within the scope of web design and development within the expertise of BloomX, tasks limited to within 1 hr duration.
Optional Add-ons:
eDM Platform – email campaign management and uploading and scheduling of new emails, checking integration flows and technical aspects. Content and creative to be supplied.